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BC Hydro customers to get 3 months bill relief

For residential customers

If you or your spouse/partner have lost employment or have become unable to work due to COVID-19, you may be eligible for three months of bill credit based on your average consumption.

To be eligible for the COVID-19 Relief Fund for residential customers:

  • You need to be a residential account holder and have had your account prior to March 15, 2020

  • You need to meet the eligibility criteria of the B.C.Emergency Benefit for Workers

  • You or your spouse/partner have lost your job or have become unable to work (including self-employment) since March 15, 2020. Examples of being unable to work:

    • Being quarantined or sick with COVID-19

    • Taking care of a family member who is sick with COVID-19

    • Having children who require care or supervision due to school or daycare closures

  • You must be able to upload verification of eligibility, such as a copy of your application or approval for the Canada Emergency Response Benefit, Emergency Benefit for Workers, federal Employment Insurance or Record of Employment

There is a maximum of one COVID Relief Fund bill credit per household.

For small businesses

If you own a small business that needed to close due to COVID-19, you may be eligible to have your business’ electricity use charges waived for up to three months.

Application form to open the week of April 13

The application is not open yet, but we expect it to open the week of April 6. Once it opens, there is no rush to apply. Eligible business customers can apply any time before June 30, 2020 to have their business’ bills waived for April, May and June.

ICBC providing Autoplan payment deferral

For customers that have been financially impacted by COVID-19, ICBC will provide some relief during this challenging time. Customers on a monthly Autoplan payment plan, who are facing financial challenges due to COVID-19, can defer their payment for up to 90 days with no penalty. Payment deferral is also available for fleets.

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